Returns & Exchanges
At Ferrumtools, we want you to be completely satisfied with your purchase; if your items aren't a perfect fit, you can return them within 30 days of delivery for a full refund or exchange. All returned items must be in their original condition, unworn, and with all fashion tags still attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all labels and protective bags are included to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Hand over your package at any authorized courier location and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing